Terms and Conditions

1. WHAT THIS SERVICE IS Voizly provides voice calls over the internet on a prepaid basis. By creating an account you accept these terms. 2. BALANCE AND CHARGES Balance is loaded in advance and consumed according to the rates in force for the destination you dial. Calls are billed in 6-second blocks from the moment the other party answers; if nobody answers, nothing is charged. Rates may change. Changes apply to subsequent calls, never to calls already made. Balance does not expire, does not earn interest and is not transferable between accounts. 3. REFUNDS Loaded balance is not refundable in cash, except where applicable law provides otherwise. If there was a billing error attributable to the service, it is corrected by crediting the corresponding balance. 4. AVAILABILITY The service is provided as is. We do not guarantee uninterrupted availability: it depends on your internet connection, on the carriers through which calls are routed, and on factors outside our control. We may interrupt the service for maintenance, seeking to give advance notice where foreseeable. 5. SUSPENSION We may suspend an account, without prior notice, where we detect fraudulent use, activity that puts the network at risk, or breach of the acceptable use policy. On suspension for suspected fraud, the balance is held until the situation is resolved. 6. LIABILITY Our total liability for any claim is limited to the balance available in your account at the time of the event. We are not liable for lost profits, lost business opportunities or indirect damages. This limitation does not apply where the law does not permit it. 7. CHANGES We may amend these terms. Material changes are communicated by email and take effect after thirty days. Continuing to use the service after that period means accepting them. 8. GOVERNING LAW This service is provided from the United States of America and is governed by the laws of the State of Delaware and applicable federal law, without regard to its conflict-of-law rules. Any dispute shall be submitted to the competent courts of that state, except where the law of the consumer’s domicile mandates a different venue. 9. CLOSING YOUR ACCOUNT You can close your account at any time from your profile, without calling anyone or giving a reason. Closure is not immediate: it is scheduled 30 days out. During that period the service keeps working normally and you can cancel the closure from your profile. After 30 days the closure is final and cannot be undone. An account cannot be closed while a call is in progress or while the balance is negative. In the latter case the difference must be settled first. What happens to your balance: unused loaded balance is not refunded when you close the account, as stated in section 3. If you want to request a refund, write to support@voizly.io BEFORE closing it. What happens to your number: the caller ID associated with the account is released and may be reassigned. What is deleted and what is not: your personal data is deleted — name, email, phone, address, company and your softphone credentials. Your call records and balance movements are NOT deleted, because we are legally required to retain them; they are kept with no data that can identify you. The retention periods are in the Privacy Policy. We may also close an account that has gone more than 24 months with no calls and no balance, giving you 30 days notice by email at the address on file.